Contact
Email is the best way to reach us.
Our dedicated customer service team is here to assist with product questions, sizing, orders, shipping, alterations, and general inquiries. We take pride in providing knowledgeable, personalized assistance and respond to every email we receive.
Email: info@railcarfinegoods.mom
To ensure you receive our replies, order updates, tracking information, and shipping notifications, please add our email address to your contacts. This helps prevent important messages from being filtered into your Spam or Promotions folders.
Customer Service Hours
Tuesday through Friday: 10 AM to 4 PM
Saturday: 10 AM to 4 PM (limited availability)
All hours are Pacific Time.
Messages received outside customer service hours will be answered as soon as our team returns. Emails received on Sunday or Monday will be addressed beginning Tuesday.
Railcar HQ & Manufacturing Hours
Monday through Saturday: 7 AM to 5 PM
Our headquarters and in-house manufacturing workshop operate six days a week, with our team focused on cutting, sewing, and finishing Railcar garments.
Please note that manufacturing hours are separate from customer service hours. While our workshop may be operating, email support follows the schedule listed above.
As a small, independent American manufacturer, we appreciate your patience and look forward to assisting you.
Order Issues, Missing Packages & Payment Disputes
If you experience an issue with your order, please contact Railcar directly before initiating a credit card chargeback.
Whether your order is delayed, missing, or you have a concern about a purchase, our team is here to help resolve the issue as quickly as possible.
When a chargeback is initiated, the transaction enters a formal review process with the financial institution. This can delay resolution and may limit our ability to issue refunds or make adjustments while the dispute remains open. Depending on the bank, the review process can take several weeks or longer.
Contacting us directly often allows us to investigate and resolve the issue much faster.
We stand behind our products and services and are committed to helping our customers.
Email: info@railcarfinegoods.mom
Phone: (626) 522-1664
Social Media Direct Messages
For questions regarding orders, shipping, returns, or alterations, please contact us by email rather than through social media direct messages.
Our social media accounts are not directly connected to our order management system, and messages may not be monitored regularly. Email allows our customer service team to access your order details and provide accurate assistance.
For the fastest and most reliable response, please email info@railcarfinegoods.mom.
We appreciate your understanding and thank you for choosing Railcar Fine Goods.
Railcar
10636 Main St
El Monte, CA 91731
info@railcarfinegoods.mom
(626)522-1664